Frequently Asked Questions
Buying with Langton's Auctions
If you wish to discuss any of the wines in our auctions or have any further questions, don't hesitate to contact our customer care team
We recommend you closely monitor your bids in the 15 minutes prior to auction close (auctions generally close at 9pm AEST). While outbid notices will be sent until auction close, the exact time of receipt will depend on network speeds and traffic volumes.
Please also note that our bidding system does not auto refresh. Refresh your browser to see the latest bids.
Searching for Products
How do I know which auctions are live?
There is an option to view all auctions underneath 'Auctions' in the Navigation at the top of the Langton's homepage. Alternatively, you can choose an individual auction listed underneath ‘Live Auctions’.
How can I search for products?
If you have a specific product/type of product in mind, you can search via the search bar at the top of the page.
You can search by:
- Product name
Note: You can’t currently search by lot number or vintage.
Your search results may show a mixture of Auction and Buy Now products. Auction products will be identifiable by the ‘Bid Now’ button and Buy Now products will be identifiable by the ‘Add to cart’ button. You can use filters to refine further to show only Auction products.
You can choose to display 20, 40, 60 or 80 products per page by using the ‘Results per page’ function at the bottom left of the search results page.
To learn how to refine your search results further, see 'How do I refine my search results?' below.
How do I refine my search results?
Sorting - You can sort your search results by options such as Lowest Price, Closing Soon etc. using the ‘Sort by’ options in the top right of the search panel.
Advanced Filtering - To locate the advanced filtering click ‘All Filters’ at the top of your search results page.
Our advanced filtering functionality will allow you to filter your search results based on the following criteria:
- Purchase type (Auction/Buy now etc.)
- Classification rating
- Bottle size
You can use each filter independently or in combination with other filter criteria.
A count of the products available under each criteria will be visible by each piece of filter criteria.
Click ‘View Results’ (bottom right) to view your filter results.
To start over, click ‘Reset filters’ at the top right of the filter view.
How do I place a bid?
The quickest and easiest way to start bidding is to login to your customer account.
If you are new to Langton's, you can create a customer account in just a few minutes.
Before you start bidding, we recommend that you review the information presented below:
To place a bid:
- 1. Enter the most you are prepared to pay for the lot in the bid box
- 2. Take a moment to check you are happy with the amount that you have entered
- 3. Click ‘place bid' to submit your bid
If you are outbid, you will be alerted by email with an outbid notification and the lot status in your bid list will change from winning to outbid. Repeat the steps above to increase your bid.
Don’t have time to keep placing bids? Read about our autobid function below - let it do the work for you.
Please note a valid credit card saved against your customer account is necessary in order to bid at auction with Langton's.
What is Autobid and how does it work?
An autobid is based on the maximum price that you are willing to pay when bidding on a lot. During an auction, the autobid system will place bids on your behalf up until it has reached your maximum amount. Langton's autobids increase at $1 increments.
If the bidding goes over your maximum autobid you will be alerted by email with an outbid notification. You can easily increase your bid via your bid list accessed through your customer account.
If you win the lot, you will only be required to pay $1 more than the bidder below you, not your set maximum bid amount.
Some top tips for successful autobidding:
- Set your bids to the maximum amount that you are willing to pay for the lot as opposed to individual bids. This will save you from having to constantly log in and update your bid every time you are outbid.
- Ensure that your autobid exceeds the lot's reserve
- Keep an eye on your bid list. This is the easiest and more convenient way to keep track of your bidding.
Is there a cost to bid at auction?
Membership to our services is free.
When participating in auctions with Langton's you gain access to the finest selection of local and imported wine in the country.
A Buyer's Premium, (16.5% inc GST) is added to the winning bid when the auction closes, and is applied only to successful winning bids.
Transparency - You can now opt to see the Buyer's Premium as a $ amount before placing your bid. If you cannot see the BP amount at the time of bid, you can switch this feature on in My Account > Preferences > Bid Options and then ticking ‘Show bid confirmation’ and ‘Save’.
How do I keep track of my bids and watched products?
Tracking and updating bids - Once you have placed a bid you can manage and track the status of your bid via your Bid/Watch list. To find this, go to My Account> Bid/Watch list.
Watching products - You can watch products at Auction by clicking on the ‘Watch’ button next to ‘Place Bid’. These items will then show in your Bid/Watch list.
What are the different bid statuses?
Winning - means you are currently winning the lot.
Note: the bid status will not automatically update - be sure to refresh the page to make sure you have not been outbid.
Outbid (reserve not met) - means the vendor reserve is above your maximum bid.
Outbid - means another member has outbid you.
I'm time-poor! Can my broker bid on my behalf?
Absolutely. You will need to be an existing Langton’s brokerage customer to take advantage of this complimentary service. Just ask your broker for more details.
If you don’t already have a broker, you can request one here and we’ll be in touch directly.
Find out more about our brokerage service here.
How do I know that I've won?
Upon auction close you will receive an email notifying you of any won items. Your bid list also clearly shows lots where you have both won and been outbid.
What is a Second-Chance Offer?
Langton's 2nd chance offer gives you the opportunity to buy wines you may have missed as your bid fell short of the reserve.
On auction close, if your last bid fell short of the vendor's reserve you have the opportunity to increase your final offer to meet the reserve and win the item.
You will receive notification of any 2nd chance offer via email on auction close and have 24 hours to accept the offer.
You will need to be opted into receive ‘Langton’s Auction News & Second Chance Bids by Email’ in order to receive 2nd chance bid notifications. You can adjust your email preferences in ‘My Account’ under the ‘Preferences’ tab.
Second chance offers are 'first-in-best-dressed' so be quick to make sure you are successful in securing the lot(s)!
I'm unable to bid or blocked from bidding. What can I do?
We recommend you check your customer account for any outstanding invoices requiring payment. Actioning payment will unblock your account and allow you to start bidding again.
If you don't believe you have any outstanding invoices, please contact us on 1300 946 347 or email firstname.lastname@example.org
What payment methods do you accept?
We accept all major credit cards including American Express, Mastercard and Visa.
For Auction, other payment methods including bank transfer, B Pay and cheque are available on lots that are greater than $10,000. Please contact our team for details.
How do I make payment for my auction buying invoice?
At the close of an auction an automatic charge to your default holding credit card will follow for all invoices under the total value of $10,000.
For auction buyer invoices under $10,000; at the close of the auction, if your credit card payment is declined we will attempt to charge the subsequent credit card/s held in your account.
For auction buyer invoices over $10,000; if you have not made contact with Langton’s customer service to settle the account, your default holding credit card will be charged on the 14th day post-auction close. If the default nominated credit card payment fails, Langton’s will attempt to charge the subsequent credit card/s held in your account.
Shipping payment process is excluded from the automatic credit card payment of auction buying invoices. All shipping actions can be initiated from the shipping tab within your customer account. Simply add the items that you wish to ship to your shopping cart and proceed to checkout.
How do I ship items won at auction?
Langton's will ship auction items on your behalf, one day after auction close. Our standard delivery time frames and charges apply.
The 'automatic shipping' service can be enabled/disabled in My Account Preferences.
For your convenience, you now have the option to have the items sent to you based on your default delivery address (which can be viewed/changed in My Account > Delivery Address) or you can select our Pick up option at the checkout to pick up your order from a Dan Murphy’s store near you.
Don’t have ‘automatic shipping’ enabled? - all shipping actions can be initiated from the shipping tab within your customer account. Simply add the items that wish to ship to your shopping cart and proceed to checkout
What will storing my auction items cost?
Items can be held free of charge for 21 days from auction close after which storage fees may apply.
You will be notified via email of any impending storage charges 7 days in advance, allowing you to make the necessary shipping arrangements.
For lots won at auction from the beginning of December to the end of February, storage fees to hold these items will be exempt to make allowances for heat.
What are your shipping charges?
||Items won at Auction
||Items purchased through the Wine Store
||$10 for the first case, $5 per 6-pack thereafter
||$10 for the first case, $5 per 6-pack thereafter. Free shipping if you spend $300 or more online.
||$15 for the first case, $7.50 per 6-pack thereafter
A case refers to 12 x 750ml bottles. A 6-pack refers to 6 x 750ml bottles.
Shipping and insurance quotes can be obtained on your behalf from preferred shipping brokers for wine purchases that require delivery to an overseas address. For all international shipping enquiries, please contact our customer service team on 1300 946 347 or email email@example.com
What shipping services do you use?
Langton's uses Nexday Logistics and Australia Post. Alternative shipping methods and carriers can be arranged upon request (additional fees and charges may apply), please contact our customer service team on 1300 946 347 or firstname.lastname@example.org
What is Langton's Delivery Guarantee?
Langton's Delivery Guarantee is an optional charge that covers the cost of breakages, damage and lost stock during transit. It is calculated at 1.5% of the sale value.
To be covered, items must be insured to the full value as stated on your invoice or per shipment. Langton's Delivery Guarantee does not cover items that have been requested to be left on the delivery premises without a signature or for items affected by heat damage.
For more details, please see our full terms and conditions.
If you wish to choose ‘Delivery Guarantee’ as an “always-on” default, go to My Account > Preferences and then checking the ‘Delivery Guarantee’.
Can I track my order online?
Yes. Once your order has dispatched, delivery track and trace information is accessible via the Shipping Tab in your customer account and included within your order dispatch confirmation email.
What is Langton’s shipping policy during the warmer months?
Whilst we monitor weather conditions, do not dispatch on extreme heat days (from 30 degrees plus), and every effort will be made to ensure prompt delivery without compromising the condition of the wine, please be advised that Langton's delivery guarantee does not cover heat damage.
During periods of warm weather (29 degrees and under) Langton’s will only hold your shipments on your authorisation. The best way for you to communicate your hold request is to not action your shipping in your account.
Can I get a refund if I am not happy with my auction purchase?
Buyer beware applies to all our auctions. All wines are meticulously checked, catalogued by our wine experts, and photographed, ensuring that you have all the information possible to make the most informed decision when bidding and buying at auction.
Need further assistance? Please contact our customer service team on 1300 946 347 or email email@example.com