Delivery Options
Every wine in our care rests, for a time, in our temperature-controlled cellaring facility near Melbourne, where condition and provenance are protected. When the moment comes to send your wines on, that same care travels with them.
How your wines may travel
Depending on the order, the following may be available:
- Standard delivery — to your nominated Australian address.
- Auto shipping — for eligible auction purchases, dispatched the next business day after the auction closes.
- Consolidated shipping — for eligible auction purchases, grouped every 30 days.
- Pick Up — from participating Dan Murphy's stores nationally, or other selected locations.
- Storage — eligible auction purchases held in our cellaring facility.
Auto shipping, consolidated shipping and Storage are designed for auction purchases.
Wine Store and Client Services orders follow a more direct path — standard delivery, or Pick Up where available.
Delivery fees
- Metropolitan areas — $18.50 per order
- Regional areas — $23.00 per order
Standard shipping fees also apply to Pick Up orders, including those collected from a Dan Murphy's store.
International delivery is quoted case by case.
Before dispatch
All orders must be settled in full before dispatch or collection. We aim to process and dispatch eligible orders within two business days of payment.
Delivery timeframes
Once dispatched, your wines travel with Australia Post via standard Parcel Post.
As a guide:
- Within the same state — 2 to 4 business days
- Interstate — 3 to 8 business days
These are guides only, counted in business days after the day of posting. Actual times depend on the route, Australia Post's network conditions, seasonal demand and weather.
For the current estimate to your address, see Australia Post's Delivery speeds and coverage page.
At busy times, or where the network is disrupted, delivery may take a little longer — see Australia Post's Disruptions and updates page.
Christmas delivery cut-offs
To receive your wines before Christmas, orders must be placed and settled in full by the dates below. These are our guaranteed cut-offs — orders placed after them will still be sent with the same care, though delivery before Christmas cannot be assured.
Metropolitan
| Destination | Order by |
|---|---|
| Perth | Thursday, 10 December 2026 |
| Brisbane & Adelaide | Tuesday, 15 December 2026 |
| Sydney & Melbourne | Wednesday, 16 December 2026 |
Regional
| Destination | Order by |
|---|---|
| QLD, WA and NT | Friday, 4 December 2026 |
| NSW, ACT, SA, VIC and TAS | Thursday, 10 December 2026 |
A few things worth keeping in mind as the season draws in: payment must be received in full by the cut-off date, as dispatch follows settlement. December is Australia Post's busiest period, so earlier is always better than later. If you are sending wines as a gift to a regional address — particularly in Queensland or Western Australia — the early December dates come around quickly.
Our delivery partners
Our primary partner is Australia Post. Where required, we also have access to a broader network of carriers for specialised requirements, harder-to-service locations, tailored arrangements or time-sensitive needs.
If you require a tailored delivery solution, please speak with our team for a quote.
Where we deliver
LANGTONS delivers to most Australian locations, subject to carrier coverage, state and territory laws, and Responsible Service of Alcohol obligations. As a signatory to Retail Drinks Australia's Online Code of Conduct, a small number of postcodes are not serviceable — generally due to state and territory liquor laws, dry community or restricted area declarations, or carrier coverage limits.
If a delivery address falls within a restricted postcode, we will attempt to contact you to arrange an alternative. Where an alternative cannot be agreed, the order may be cancelled and refunded.
Auction shipping preferences
Auto shipping dispatches eligible auction purchases on the next business day after the auction closes — well suited to occasional purchases, where prompt dispatch is preferred.
Consolidated shipping groups eligible auction purchases into a single delivery every 30 days, calculated from the oldest unshipped invoice in your account. It suits regular Buyers, and can reduce overall shipping costs. Where that oldest invoice ages beyond 30 days, it falls outside automatic consolidation and must be dispatched separately — storage fees may then apply.
If you are relying on consolidated shipping in the lead-up to Christmas, do have a look at when your next consolidation falls. Should it land after the cut-off for your area, speak with our Customer Experience team about dispatching sooner.
You may manage either preference in your account under Auctions & Deliveries. To opt out of consolidated shipping, please speak with our Customer Experience team.
Storage
If you would prefer your wines rest a little longer in our care, Storage is available for eligible auction purchases, charged at $0.40 per bottle, per month. Fees are assessed from the 21st of the month following your purchase — the month of purchase is never charged.
Pick Up
Eligible orders may be collected from participating Dan Murphy's stores nationally, or other selected locations. Select collection at checkout and choose your preferred store.
You will be notified by email or SMS once your order has arrived in store — please wait for that confirmation before visiting. Orders are generally held for 30 calendar days. To collect, you or your nominated representative must be at least 18 years old, show valid government-issued photo identification, and provide a signature.
Pick Up orders travel to store through the same network, so the Christmas cut-off for the store's location applies.
Tracking your order
- Log in to your account
- Open the Orders section
- Select Track an Order
You may also track directly with Australia Post using the tracking number provided — including through their free Track Advice emails and the AusPost app.
Please note that a tracking status may sit unchanged for a time. "It's on its way" simply means your parcel has been posted, processed and is moving through the sorting network, and this is quite normal. If your order has been dispatched and tracking is not visible after 48 hours, please speak with our Customer Experience team.
Receiving your delivery
By default, deliveries require a signature and proof of identity. At checkout, you may choose to have your order left unattended — in which case risk passes once delivery has been made in accordance with your instructions.
Where available, you may also add delivery instructions at checkout, such as a safe place, gate or access notes. We will make every reasonable effort to follow them, subject to site access, safety, carrier limitations and Responsible Service of Alcohol obligations.
An ID25 check applies to all deliveries: if the person receiving the order appears to be under 25, valid government-issued photo identification may be requested. The recipient must be 18 or over.
Over the Christmas period, it is worth considering who will be home to receive and sign for your wines — and whether the address will be attended at all in the days before the holiday.
International delivery
International delivery can be arranged for selected purchases on request, quoted case by case. A quote may cover carrier and freight charges, specialist packaging, insurance and export documentation. Import duties, taxes and customs clearance fees at the destination are the responsibility of the recipient.
The Christmas cut-offs above apply to Australian deliveries only. For international orders intended to arrive before Christmas, please speak with our team well in advance.
Please note that the LANGTONS Delivery Guarantee covers Australian deliveries only. We strongly recommend including insurance on every international shipment.
Protection and seasonal care
The optional LANGTONS Delivery Guarantee provides cover for auction purchases lost or damaged in transit, calculated in the cart at 1.5% of the value of the goods. It does not cover heat damage, incorrect delivery details, or delivery made in accordance with your instructions.
Through the warmer months, eligible orders may be held in our care when high temperatures are forecast. See Caring for your wines through the warmer months.
If something doesn't look right
If your delivery appears delayed or missing, please check the tracking first, then look around the delivery point and check with others at the address or with neighbours. If it still appears missing, speak with us and we will work with the carrier to locate it.
Where a carton arrives visibly damaged, please photograph it before opening, open carefully over a sink or tray, photograph any bottles of concern, retain the packaging, and contact us within 48 hours where possible.
Here to help
For any questions regarding your delivery, or to plan a Christmas arrival, please contact our Customer Experience team on 1300 946 347 (Monday to Friday, 9am to 5pm AET), submit an enquiry through our contact form, or speak with your Private Client Manager.