Delivery Information

All wine bought and sold through LANGTONS is held securely in our state-of-the-art, temperature-controlled National Warehouse, just outside of Melbourne, ensuring fast and efficient shipping to your nominated address Australia-wide.

All orders are subject to signature on delivery, you will also be required to show your ID to the driver. If you select ''you can leave my order unattended'' at the checkout. you authorise LANGTONS delivery provider to leave the package(s) at the shipping address without obtaining a signature.

Shipping Charges Within Australia

All orders placed are subject to a flat shipping fee as outlined below: 

Metro Areas Regional Areas
$18.50 $23
 
All items (including shipping) must be paid for in full prior to dispatch.
We will make every effort to process & dispatch your order from our warehouse within 48 hours.
Estimated delivery timeframes are 2-10 business days, Australia-wide.

New ways to ship, save and store your auction items

From May 6 2024, the below features will be available to Auction clients. 

 

1. Auto shipping

Our Auto Ship function takes the hassle out of logistics for you by shipping your auction winnings the next business day after the auction closes.

2. Consolidate and save 

We will automatically ship all of your auction winnings every 21 days with a single charge per delivery. If you can't wait that long, you can simply log in and ship your items anytime.

3. Store your winnings

You can store your winnings in our secure, temperature-controlled wine storage facility. If your cellar is full or you're out of the country, we can store your wine at the price of $0.40 per bottle per month. 

 

You can manage your preferences in your account dashboard at any time by simply selecting 'Manage Preferences. 
 

VIC Delivery - Victorian liquor laws

In Victoria, certain liquor laws apply to the supply of liquor where an order is placed online.

Compliance with our legal obligations is very important to us and integral to the way we do business.

What these laws mean is that, when you order alcohol from us for delivery in Victoria, we will be instructing our delivery drivers that they must check that:

● the alcohol is delivered to the person that made the order;
● the person that made the order is present when the order is delivered; and
● the person that placed the order is 18 or over, with reference to valid identification (proof of age document).

If you'd like to speak with someone about your order, please click here to contact our friendly Customer Experience Team. Alternatively, you can call them on 1300 946 347.

Pick Up

You can choose to pick up your order from participating Dan Murphy’s stores, with our Click & Collect service. Our standard delivery time frames and charges apply. Please see our FAQ page for more information.

Track and Trace

Once your order has dispatched, access delivery information by opening the "Orders" section in your account and selecting "Track and Order".

Delivery Guarantee

LANGTONS Delivery Guarantee is an optional charge that covers the cost of breakages, damage and lost stock during transit. It is calculated at 1.5% of the sale value.
LANGTONS Delivery Guarantee does not cover items that have been requested to be left on the delivery premises without a signature, if the incorrect address and delivery information is provided or if LANGTONS has delivered your items in accordance to your delivery instructions.

Warm Weather Shipping Service

Please click Warm Weather Shipping for the latest Summer Shipping updates. During periods of hot weather,
will use its discretion to hold shipments and will otherwise only do so when you have expressly requested us to hold shipping of your items. While every effort will be made to ensure prompt delivery without compromising the condition of your item, LANGTONS does not cover or accept any responsibility for heat damage as a result of shipping.

Shipping Auction Items

LANGTONS will ship your auction items on your behalf, one day after auction close.  You can enable/disable this 'automatic shipping' service in My Account Preferences. Our standard delivery time frames and charges apply
If you opt out of our shipping service, items won at auction will be held for 21 days free of charge and may attract a storage fee after this time.
For lots won at auction from 1st December to end of 28th February, storage fees to hold auction items will not apply to make allowances for heat during this period.

Hub Pick Up

Due to the sensitivity around shipping certain auction items, some products will qualify for pick up from our Sydney or Melbourne hub. If your items qualify for pick up, you will be able to select for ‘Hub Pick Up’ at checkout. Your order will be processed and dispatched from our warehouse within 48 hours and you will be notified when your items are available for pick up at your nominated hub. Please note that standard metro shipping charges apply.

International Shipping

Shipping and insurance quotes can be obtained on your behalf for wine purchases that require delivery to an overseas address. For all international shipping enquiries, please contact our Customer Experience Team on 1300 946 347 or send us an email.