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Frequently Asked Questions

Need some help? Here are our most commonly asked questions.


Selling

Why should I sell my wine with Langton's?

By selling with Langton's you take advantage of:

  • 25 years of secondary market knowledge and expertise. We have a proven track record of achieving results for our vendors
  • Our team of highly skilled wine experts is here to help you make the most of every sale. Whether you have a single bottle or an entire cellar, you will receive expert and personalised advice every time
  • Free, no obligation wine valuations and cellar appraisals
  • Competitive commissions
  • Up-to-the minute sales results data, analysis and commentary to help you make the most informed decisions
  • Access to an online account that allows you to manage all aspects of the selling process

How do I sell my wine with Langton's?

Selling your wine with Langton's is easy. Our team of highly skilled wine experts is on hand to help with wine valuations, cellar appraisals and advice on getting the most out of the sale of your wines. Getting started is easy, fill in the consignment form or call 1300 946 347 or email valuations@langtons.com.au

Where do I sell my wine?

Your wine will be sold through our weekly online auctions.

All wine sold through Langton's is held in our temperature controlled, state-of-the-art warehouse facility, where all items are inspected, catalogued and photographed. You will be notified via email when your items are ready to be listed at auction and prompted to set reserves.

How much does it cost to sell my wine with Langton's?

We don't charge anything unless your wine sells upon which a seller's commission is charged. Your wine will also be stored free of charge in our temperature controlled, state of the art warehouse facility until it is sold. If your wine is passed in 7 times we will not continue to list it for auction and will contact you to make arrangements for your wines to be returned to you at your cost. If no action is taken within 14 days storage charges of $1 a bottle payable one month in advance will apply to all unsold wine.

How do I get my wine to Langton's?

 

Wine suitable for sale can be dropped off to our Sydney and Melbourne hubs by appointment only. Depending on the size and value of your consignment, we offer a Complimentary Courier Service, where we arrange to have your wine collected from your preferred location (within Australia) and delivered directly to our national Warehouse.

To drop off your wine or enquire about our complimentary collection service please call 1300 946 347 or email admin@langtons.com.au to arrange an appointment.

 

Buying

How do I buy wine with Langton's?

Buying wine with Langton's has never been easier.

  • Our weekly online auctions attract the best vendors around the country giving you access to the best selection of local and imported wine on the Australian secondary market.
  • Connect with a Langton's Wine Broker for a personalised wine buying experience. Your wine broker can tailor offers to suit your tastes and budget, with the flexibility to adapt as your collection grows or your tastes change.
  • Our online store features a wide range of wine from around Australia and the world, personally hand selected and tasted by our team of wine experts ensuring you a great wine discovery every time.

What service can a Langton's broker offer me?

Our team of expert wine brokers offer a truly unique and personalised wine buying service. Whether it's a hard-to-find vintage, a special gift, or a great-tasting, good-value wine for everyday drinking, a Langton's Wine Broker is on hand to source and deliver exactly what you are after, at the best possible price, every time.

A Langton's Wine Broker can also help you make the most of buying wine at auction. From first time user to regular trader, a Langton's broker can bid on your behalf, make recommendations, help you list and sell your wine and much more.

To find out more, call 1300 946 347 or register and one of our expert wine brokers will be in touch with you shortly.

Bidding

How do I place a bid?

The quickest and easiest way to started bidding is to login to your customer account.

If you are new to Langton's, you can create a customer account in just a few minutes.

Before you start bidding, we recommend that you review all the information presented. Lots with condition notes can be identified by a paperclip icon located under the lot image.

To place a bid -

  1. Enter the most you are prepared to pay for the lot in the bid box
  2. Take a moment to check you are happy with the amount that you have entered
  3. Click ‘place bid' to submit your bid

If you are outbid, you will be alerted by email with an outbid notification and the lot status in your bid list will change from winning to outbid. Repeat the steps above to increase your bid.

Please note a valid credit card saved against your customer account is necessary in order to bid at auction with Langton's.

What is an autobid and how does it work?

An autobid is the maximum price that you are willing to pay when bidding on a lot. During an auction, the auto-bid system will place bids on your behalf up until it has reached your maximum amount. Langton's autobids increase at $1 increments.

If the bidding goes over your maximum autobid you will be alerted by email with an outbid notification. You can easily increase your bid via your bid list accessed through your customer account.

If you win the lot, you will only be required to pay $1 more than the bidder below you, not your set maximum bid amount.

Some top tips for successful autobidding –

  • Set your bids to the maximum amount that you are willing to pay for the lot as opposed to individual bids. This will save you from having to constantly log in and update your bid every time you are outbid.
  • Ensure that your autobid exceed the lot's reserve
  • Keep an eye on your bid list. This is the easiest and more convenient way to keep track of your bidding.

How do I know that I've won?

On auction close you will receive an email notifying you of all won items. You bid list also clearly shows lots that you have both won and lost.

What is a 2nd chance offer?

Langton's 2nd chance offer gives you the opportunity to buy wines you may have missed as your bid fell short of the reserve.

How does it work?

On auction close, if your last bid fell short of the vendor's reserve you have the opportunity to increase your final offer to meet the reserve and win the item.

You will receive notification of any 2nd chance offer via email on auction close and have 24 hours to accept the offer.

Second chance offers are 'first-in-best-dressed' so be quick to make sure you are successful in securing the lot(s)!

Is there a cost to bid at auction?

Membership to our services is free.

When participating in auctions with Langton's you gain access to the finest selection of local and imported wine in the country.

A Buyer's Premium, (16.5% inc GST) is added to the winning bid when the auction closes, and is applied only on successful bids.

I'm unable or blocked from bidding, can you please help?

We recommend you check your customer account for any outstanding invoices requiring payment. Actioning payment will unblock your account and allow you to start bidding again. If you don't believe you have any outstanding invoices, please contact us on 1300 946 347 or emailadmin@langtons.com.au

Payment

What is Vendor Credit?

Vendor credit is funds from the successful sale of your auction items. Vendor credit paid out every fortnight or can be applied to purchases at auction or through our online store made prior to being paid out.

How and when will I get paid for my sold items?

Vendors are remitted into your nominated bank account within a maximum of 30 days from close of auction. Account details can be set/adjusted in the My Settings area of your customer account.

What payment methods do you accept?

We accept all major credit cards including American Express, Mastercard and Visa.

For Auction, other payment methods including bank transfer, B Pay and cheque are available on lots that are greater than $10000.

How do I make payment for my auction buying invoice?

At the close of an auction an automatic charge to your default holding credit card will follow for all invoices under the total value of $10,000.

For auction buyer invoices under $10,000; at the close of the auction if your credit card payment is declined we will attempt to charge the subsequent credit card/s held in your account.

For auction buyer invoices over $10,000; if you have not made contact with Langton’s customer service to settle the account your default holding credit card will be charged on the 14th day post-auction close. If the default nominated credit card payment fails Langton’s will attempt to charge the subsequent credit card/s held in your account.

Shipping payment process will remain the same and will be excluded from the automatic credit card payment of the auction buying invoice. All shipping actions can be initiated from the shipping tab within your customer account. Simply add the items that you wish to ship to your shopping cart and proceed to checkout.

Shipping

How do I ship items won at auction?

Langton's will ship auction items on your behalf, one day after auction close.  Our standard delivery time frames and charges apply. 

If you do not have 'automatic shipping' enabled, all shipping actions can be initiated from the shipping tab within your customer account. Simply add the items that wish to ship to your shopping cart and proceed to checkout.

Will it cost me to store my auction items?

Items can be held free of charge for 21 days from auction close after which a storage fees may apply.

You will be notified via email of any impending storage charges 7 days in advance allowing you to make the necessary shipping arrangements.

For lots won at auction from beginning December to end February, storage fees to hold these items will be exempt to make allowances for heat.

What are your shipping charges?

Within Australia

  Items won at Auction Items purchased through the Wine Store
Metro Areas $10 for the first case, $5 per 6-pack thereafter $10 for the first case, $5 per 6-pack thereafter. Free shipping if you spend $300 or more online
Regional/Country Areas $15 for the first case, $7.50 per 6-pack thereafter

A case refers to 12 x 750ml bottles. A 6-pack refers to 6 x 750 ml bottles.

Within Australia

Shipping and insurance quotes can be obtained on your behalf from preferred shipping brokers for wine purchases that require delivery to an overseas address. For all international shipping enquiries, please contact our customer service team on 1300 946 347 or email admin@langtons.com.au

What is Langton's Delivery Guarantee?

Langton's Delivery Guarantee is an optional charge that covers the cost of breakages, damage and lost stock during transit. It is calculated at 1.5% of the sale value. Please see our full terms and conditions.

What shipping services do you use?

Langton's uses Nexday Logistics and Australia Post. Alternative shipping methods' and carriers can be arranged upon request (additional fees and charges may apply), please contact our customer service team on 1300 946 347 or admin@langtons.com.au

To be covered, items must be insured to the full value as stated on your invoice or per shipment. Langton's Delivery Guarantee does not cover items that have been requested to be left on the delivery premises without a signature or for items affected by heat damage.

Can I track my order online?

Yes. Once your order has dispatched, delivery track and trace information is accessible via the Shipping Tab in your customer account and included within your order dispatch confirmation email.

What is Langton’s shipping policy during the warmer months?

Whilst we monitor weather conditions and do not despatch on extreme heat days (from 30 degrees plus), every effort will be made to ensure prompt delivery without compromising the condition of the wine, please be advised that Langton's delivery guarantee does not cover heat damage.

During periods of warm weather (under 29 degrees) Langton’s will only hold your shipments on your authorisation. The best way for you to communicate your hold request is to not action your shipping in your account.

Returns

Can I get a refund if I am not happy with my purchase?

Online store and brokerage purchases

For wines that are less than 15 years old, if you are not 100% satisfied with your online store or purchase through your broker, you can return your order to us for a refund or we can recommend a hand-selected alternative, personally chosen to reflect your original selection.

Auction items

Buyer beware applies to all our auctions. All wines are meticulously checked, catalogued by our wine experts, and photographed ensuring that you have all the information possible to make the most informed decision when bidding and buying at auction.

Need further assistance? Please contact our customer service team on 1300 946 347 or email admin@langtons.com.au